Press Release

TARGETING PASSENGER EXPERIENCE ENHANCEMENT, NEW TECHNOLOGY AT AIRPORTS GAUGES SERVICES SATISFACTION IN REAL-TIME

Cambodia Airports has recently deployed connected boxes allowing passengers to send satisfaction feedbacks on services inside the terminals of Phnom Penh, Siem Reap, and Sihanouk international airports. The information is collected and monitored live, enabling teams to swiftly identify possible hindrances, intervene and smooth them out, resulting in better serving passengers at the airports.

Developed by Skiply, a startup selected during the VINCI Startup Tour in 2016 and accelerated by VINCI Airports, the user-friendly and wireless connected devices, coined as “Smilio”, provide an innovative solution to:

• Collect real-time information
• React timely and be ready for action
• Improve passenger satisfaction during their journeys at the airports

Éric Delobel, CEO of Cambodia Airports, the operator and developer of the 3 international airports, says: “Live management of passenger satisfaction is at the core of our airport mission. Smilio is a smart way to help us achieve it.”

The connected boxes have been positioned at several key spots throughout the passenger’s journey, including the airports’ Information desks, baggage areas, lost & found counters, passport control desks at departures, visa collection counters at arrivals, customs, security/x-ray checkpoints, smoking lounges, exits for arrivals, shops & restaurants, waiting lounges, boarding gates, arrival halls, stand-by baggage trolley zones, lavatories, premium lounges, and check-in areas.

Estelle Marin-Lamellet, Project Director at Skiply, specifies : “A total of 180 units have been successfully installed across Cambodia Airports terminals. Passengers from over 55 destinations can now rate their experience by just pressing one button.  All Skiply teams are obviously delighted to support Cambodia Airports in offering their customers more comfortable and pleasant travel experiences. Beyond the satisfaction boxes deployed in the different terminals, the solution includes a live alerts supervision system that helps operational teams react quickly and efficiently improve the quality of service.”

Éric Delobel adds: “Cambodia’s international airports benefit from belonging to the network of VINCI Airports as using innovation for leveraging the quality of service is a commitment underpinning its 46 airports worldwide. Therefore, we constantly seek partners who share the same mindset, which is the case of Skiply. I also would like to commend all our airports partners, managing shops and restaurants, on being involved along our side.”  

About Cambodia Airports:

Under a public-private partnership signed with the Royal Government of Cambodia in 1995, Cambodia Airports holds the concession for the development and management of Cambodia’s network of international airports serving the capital city of Phnom Penh, Siem Reap, home to the UNESCO World Heritage Angkor Archaeological Complex, and the port city and beach resort of Sihanoukville.

The shareholders of Cambodia Airports are France’s VINCI Airports (70%) and Muhibbah Masteron Cambodia (30%), a Malaysian-Cambodian joint venture.

In 2018, the number of passengers going through Cambodia’s international airports totaled nearly 10.5 million, 5.4 million for Phnom Penh Airport and 4.4 million for Siem Reap Airport. From a low base but experiencing nearly triple-digit growth, Sihanoukville International Airport handled more than 650,000 passengers. All 3 platforms serve 55+ destinations and welcome 700 regular flights per week.

More comprehensive information is available on www.cambodia-airports.com

About VINCI Airports:

VINCI Airports manages the development and operation of 46 airports in France, Portugal, the UK, Sweden, Serbia, Cambodia, Japan, the US, the Dominican Republic, Costa Rica, Chile, and Brazil. VINCI Airports is the second largest airport operator in the world, handling over 240 million passengers each year and served by around 250 airlines.

Through its expertise as a comprehensive integrator, VINCI Airports develops, finances, builds and operates airports, leveraging its investment capability, international network, and know-how to optimize the management and performance of existing airport infrastructure, facility extensions and new-build construction projects.

In 2018, its consolidated revenue amounted to revenue amounted to €1.6 billion and its managed revenue amounted to €3.6 billion including 100% of equity accounted companies.

More comprehensive information is available on www.vinci-airports.com

About SKIPLY:

Skiply is a French company providing a full range of real-time solutions that help companies measure customer satisfaction, simplify client/supplier relations, or create smart living and working environments.

Thanks to the Internet Of Things, our survey terminals and action buttons interact with the real world and collect millions of data each year. More than 300 customers from all businesses and countries rely on us and use our connected buttons to act and make progress. Among them: VINCI Airports, Engie, GSF, E.Leclerc, ISS, Sodexo, Derichebourg, Somfy, Microshare.io,…

More information on www.skiply.eu