Your main responsibilities will focus on:
- Lead and manage Passenger Services, VIP, Lost & Found and Terminal Operations;
- Plan manpower, rosters and daily operations to meet service and operational requirements;
- Monitor team performance, KPIs, service quality and compliance with company and airport standards;
- Ensure staff follow procedures, regulations, uniform standards and safety requirements;
- Identify operational issues, manpower/equipment gaps and implement improvement actions;
- Coordinate with airlines and stakeholders to maintain high-quality passenger services;
- Manage training, staff performance, conflicts and disciplinary matters when required;
- Ensure operational documents, procedures, reports, attendance, leave and stock are properly controlled;
- Support internal/external audits and implement corrective/preventive actions.
If you are/have:
- Graduate with a university degree in management with 5+ years of relevant experience;
- Strong communication skills in both Khmer and English, with good interpersonal skills;
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and internet applications;
- Strong planning, initiative and adaptability, with the ability to work under pressure and demonstrate integrity.
Benefits:
- Full Compliance with Labor Law;
- 21 days Annual Leave per year;
- Life Insurance, Health Care and NSSF coverage;
- Training and career development opportunities;
- Friendly and dynamic working environment.