Smiling Day highlights customer service and greetings
Passengers welcomed with traditional Cambodian greetings, free kramas, as staff demonstrate commitment to service.
Our annual Smiling Day was the most successful yet as airport employees demonstrated the high importance we place on high-quality service. The event is held annually at all 36 VINCI Airports on April 6, but what was unique at our Cambodian airports was the warmth of traditional Cambodian greetings, as well as the gift of a karma.
Employees described the event as a way of demonstrating their pleasure in welcoming people arriving in Cambodia, while arriving passengers said the hospitality was remarkable and refreshing, especially for those who had just disembarked from long flights. Passengers were given the opportunity to upload photos on Facebook and Instagram to compete for prize that included free flights.