Your assignments will mainly focus on:
- Managing passenger services including check-in, boarding, arrivals, lost & found, and VIP handling as well as terminal operations (terminal management, car park, and ground resource unit) to ensure smooth and efficient operational services. This includes overseeing staff, equipment, and facilities/property, while maintaining high service standards for passengers, airlines, and relevant stakeholders in line with company policies and regulatory requirements;
- Managing the CCO and supporting the EOC during emergencies or drills.
Your main responsibilities will include:
- Evaluating, planning, organizing and developing the Passenger Services, Lost & Found, VIP, Terminal activities and its performance (KPIs);
- Managing and developing all the teams under supervision;
- Maintaining regulatory compliance, high standard service quality including responding to customer feedback and ensuring good relations with different stakeholders;
- Ensuring good administration and document control as well as regular reporting.
If you have proven:
- Bachelor’s degree in management or a related field;
- Minimum of five (5) years of relevant professional experience;
- Knowledge in aviation industry is a plus;
- Proficiency in both speaking and writing in Khmer and English;
- Good knowledge in computer skills (Microsoft Offices, Internet & Email .…);
- Good management, instructional and interpersonal skills;
- Good communication and problem-solving skills;
- Ability to lead, train and coach the team;
- Planning and organizing skills;
- Initiative & Proactive;
- Result oriented;
- Adaptability.