Cambodia Airports

Cargo FAQs

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Import Cargo
Import Receiving and Storage:
  1 Q: Does cargo terminal provide service for handling valuable goods?
    A: No, we have no room for keeping valuable goods.
  2 Q: What kind of special cargo does cargo terminal provide handling service?
    A: We handle special cargo as follows:

  • Dangerous goods

  • Perishable goods

  • Goods requires cold storage (20c to 80c)

  • Heavy cargo

Note: If you have special cargo to be forwarded to cargo terminal you will be required to inform us in advance, due to space limit.
  3 Q: Does Cargo Terminal provide service of arrival notification?
    A: Yes, we provide service of arrival notification for consignee.

Note: We are not responsible of late notification of arrival information or missed notification.
    Q: How many tons of import cargo can you handle per year?
    A: Approximately 15,000,000 Kgs
Import Document Counter:
  1 Q: What documents are required for pick-up document?
    A:

Document will be required as follows:

  • Authorization/Assignment Letter from your company or organization (for personal effect is not applicable if owner presents himself/herself at Cargo Terminal).

  • Present your original ID or Passport.
  2 Q: What documents are required for issuing Import Cargo Form?
    A:

Document will be required as follows:

  • Authorization/Assignment Letter from your company or organization (for personal effect is not applicable if owner presents himself/herself at Cargo Terminal).

  • Present your original ID or Passport.

  • Present valid customer declaration for import cargo (not applicable for diplomatic mail/pouch).

  • MAWB/HAWB will be required to present in original.

  • Fill consignee check-list, available at Import Document Counter.
Import Releasing:
  1 Q: When can cargo move out from import storage and release to consignee?
    A:

When:

  • Your are eligible to clear goods.

  • Already paid for cargo handling charge.

  • Customs open import releasing gate.

  • Customs in charge of releasing allow to release from warehouse.
  2 Q: Does Cargo Terminal provide service for releasing import cargo within 24 hours?
    A: No, outside of administrative hour will require approval for releasing from Chief of Customs or his/her deputy at Cargo Terminal.
       
Export Cargo
Export Acceptance:
  1 Q: When and how can shipper/agent deliver export cargo at warehouse?
    A:

When:

  • During operating hours (in the evening later than 05:00pm will be required to inform Cargo Warehouse in advance).

  • Export cargo must be completed and properly packaging requirements, handling label and shipping mark, etc.

  • Shipper/Agent will be required to provide document for transportation by air (MAWB/HAWB).

  • Shipper/Agent will be required to fill out shipper check-list (available at export acceptance).
  2 Q: How Cargo Terminal apply X-Ray check?
    A: We apply X-ray check according to airlines requirements.
  3 Q: Will shipper/agent pay for X-ray check that was done at warehouse?
    A: No, shipper/agent will be required to pay cargo handling charge only.
  4 Q: How many tons of export cargo can you handle per year?
    A: Approximately 15,000,000 Kgs.
Export Document Counter:
  1 Q:  
    A: When:

  • Completed counting report from export acceptance.

  • Present valid customs declaration for export cargo.
Export Storage and Preparation for Departure Flight:
  1 Q: When can export cargo move into export storage?
    A: When:

  • Shipper/agent already paid for cargo storage charge.

  • Customs approved for export.

  • X-ray check completed.